Refund policy

Due to the perishable nature of our chocolate products, all sales are final except in cases of damaged or spoiled items reported within the timeframe below.

1. Damaged or Spoiled Orders

If your order arrives damaged or spoiled, you must report it immediately, no later than 2 hours after delivery. To report an issue, send a photo of the damaged/spoiled product to:

∙ WhatsApp: 01011565521, or

∙ Email: info@nilorechocolate.com

No refund requests will be accepted after 2 hours from delivery time.

2. No Exchanges

We do not offer exchanges under any circumstances. Only refunds for verified damaged or spoiled items, as outlined above, will be considered.

3. Refund Method

Approved refunds will be issued via one of the following, provided by the customer at the time of the refund request:

∙ InstaPay link/account, or

∙ Bank account details (account holder name, bank name, account number/IBAN)

Please include your preferred refund method when you contact us to report the issue.

4. Order Cancellations

Orders can only be cancelled before they have been shipped. Once an order has shipped, it can no longer be cancelled. To request a cancellation, contact us as soon as possible at info@nilorechocolate.com or via WhatsApp at 01011565521.

5. Refund Processing Time

Once approved, refunds will be processed within 1–3 business days to the InstaPay or bank account provided.

6. Contact

For any refund or cancellation requests, reach out to us at:

∙ Email: info@nilorechocolate.com

∙ WhatsApp: 01011565521